Missed collections
24-28 June 2024
Due to operational issues we had to suspend food waste collections for the second part of last week. If you have reported a missed food waste collection we will not be returning. Please return your caddy to your property, and put it out on your next scheduled collection. Please accept our apologies for any inconvenience.
To avoid missed collections make sure your bin, bag or caddy is at the kerbside by 6.00 a.m.
Breakdowns, bad weather, roadworks and crew changes can affect the routes of our vehicles. We make over 500,000 collections each month with a 99% success rate. We have cameras on the vehicles to check missed bin reports.
Please ask yourself the following:
- was your bin, bag or caddy out at 6:00 a.m.?
- did you put the right bin, bag or caddy out on the correct day? You can check using the bin collection date finder
- was your collection changed because of bank holidays such as Christmas or New Year?
- did your bin, bag or caddy have the right things in?
- if your garden waste bin wasn’t emptied, do you have a valid subscription?
- did delivery vehicles or parked cars block access?
- was the bin too heavy?
- was your bin clearly visible from the road?
If we were unable to make a collection we will already know about it, and will have a plan to return.
If bad weather affected your collections we will have information on the extreme weather page. You can also follow us on Facebook for updates.