Job Opportunity: Change Manager
Vacancy reference
ECR000279
Salary
Grade 11 - £41,418 to £43,421 per annum
Hours
37 Hours per week
Contract
Permanent
Location
Castle House, Newcastle-under-Lyme
About the job
Our vision at Newcastle-Under-Lyme Borough Council is to make the borough a place where people enjoy good jobs, lively communities, and high-quality services. We’re dedicated to improving the lives of our residents through creative and effective public services. You’ll join our team at a key point in this transformation journey, as we reshape our services, adopt new ways of working and use new and advanced technologies.
We are seeking a dynamic and experienced Change Delivery Manager to lead a team overseeing the delivery, implementation, and management of large-scale Customer Relationship Management (CRM) systems and public-facing applications. This role is vital in ensuring that our digital transformation initiatives achieve the highest standards of service and efficiency.
You’ll have experience of leading the full delivery cycle of large CRM and public facing systems and applications, ensuring projects are finished on time, within scope, and within budget. You’ll also have strong project management skills, exceptional stakeholder management and strong problem-solving skills.
If you’re ready for a new challenge and want to work together to drive the design, delivery and continuous development of our ambitious transformation programme, we'd love to hear from you!
Requirements
- A degree, HND, or similar level/professional qualification in a discipline relevant to this post (such as Information Technology, Cyber Security) or significant equivalent experience.
- At least one relevant technical certification such as ITIL, Microsoft Azure, Microsoft 365, Prince 2, Agile etc depending on professional specialism
- Experience of working at an expert level within area of technical specialism
- Experience of working with diverse stakeholders in a complex and fast-moving environment
- Please see Person Specification for a full list
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.
If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.
Our People Offer
We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.
View our full people offer and 'working for us' video here.
Contact
For more information on this role, please contact Audrey Clowes, Technology Services Manager – Audrey.clowes@newcastle-staffs.gov.uk
Closing date
5pm on Monday 2 September 2024.
Should we receive a large number of applications, then this post could close sooner than the date stated.
Shortlisted applicants will be contacted within two weeks of the closing date.
Interview date
Tuesday 10 September 2024
Supporting documents and information
Download the job description and person specification
We are committed to making our recruitment process as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the interview or assessment process please contact our People team (humanresources@newcastle-staffs.gov.uk)
Need help completing the online application form?
Our application form has recently been updated to make it easier to apply, please be aware that you are not able to save your application part way through so please ensure you have all information to hand;
- Make a note of the details of the post you are applying for.
- Read through the job description and person specification.
- Review our values and behaviours.
- Ensure that you have relevant job application information to hand i.e. employment details, qualifications and training, professional memberships (if applicable) and the details of two referees.
- If you have a CV you can cut and paste information easily into the form.
- The supporting information section of the application is your opportunity to share with us your key achievements and highlight any relevant experience. We’d like you to tell us; who you are, your values and strengths, why you feel you are suitable for the role and finally, your career goals.
- We’d suggest typing your supporting information firstly to a Word document and then copy and paste to the supporting information section of the online application. This way you won’t lose valuable information if the page times out.
- At the end of the form you can choose to save a copy of your application, we advise doing this.
- If you are interested in more than one role, you will need to submit a separate form for each job.
Contact our People team if you have any questions regarding the online application form or require further support (humanresources@newcastle-staffs.gov.uk)