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Contact Us

Link: Online forms

Online

If you need to contact us out of hours it may be easier to do it online. Here is a list of issues we are frequently contacted about: 

Please note that Council payments can no longer be made by cash or cheque, but can be paid online here.

You can contact the Council online using our enquiry form.

Full list of online forms

Please also see our ‘Have Your Say' page where details of all Council consultations are located online.

 

Telephone

If you are unable to report an issue online you can call us on our main number  01782 717717 from Monday to Friday between 8.30am and 5pm.

There are answerphone facilities available outside of these hours if you wish to leave a message. For out of hours emergency calls please ring 01782 615599.

 

e-mail

Contact the Council online by e-mail: Customer Services

 

By post

Newcastle-under-Lyme Borough Council
Castle House
Barracks Road
Newcastle-under-Lyme
Staffordshire
ST5 1BL

 

How To Get To Newcastle-under-Lyme

By Road

From the north – at Junction 16 of the M6, turn left on to A500 southbound. Leave A500 at junction with A34 signposted Newcastle. Remain on A34 (southbound) to Newcastle town centre.

From the south – at Junction 15 of M6, turn left at the first roundabout towards Clayton/Newcastle. Pass the Holiday Inn hotel on your left, go across the next roundabout and through the next set of traffic lights. Go straight on at the next roundabout (this is the A519) to reach the town centre.

By Rail

The nearest major railway station is Stoke-on Trent where you can catch regular, direct trains to Birmingham, Crewe, Derby, Manchester, Stafford and London.

Kidsgrove railway station sits in the north of the borough, seven miles north of Newcastle town centre, and there are regular direct services to Birmingham (and its airport), Crewe, Derby, London and Manchester - and one train a day to Blackpool in the summer months! 

 

When You Get To Newcastle-under-Lyme

You can download a map of Newcastle-under-Lyme Town Centre

Follow this link to see a map of car parks in Newcastle town and information on parking 

Location and opening times of Council properties

Building name and address Opening hours Service areas

Castle House
Barracks Road
Newcastle-under-Lyme
Staffordshire
ST5 1BL

Monday to Friday
9am to 4.30pm

Specialist advice or information by prior appointment

  • Council Tax and benefits enquiries
  • First Potteries bus tickets
  • Parking Permits
  • Planning information
  • Waste and recycling advice
  • Land charges searches
  • Environmental health services

Kidsgrove Customer Service Centre
Town Hall
Kidsgrove
Stoke-on-Trent
Staffordshire
ST7 4EL

Monday to Friday
9am to 1pm
2pm to 5pm

  • Council Tax and benefits enquiries
  • First Potteries bus tickets
  • Planning information
  • Waste and recycling advice
  • Land charges searches
  • Environmental health services

Borough Council Depot
Knutton Lane
Newcastle-under-Lyme
Staffordshire
ST5 2SL

  Operational services (including refuse fleet, street cleansing, pest control, garage workshops)

Brampton Museum and Art Gallery
Brampton Park
Newcastle-under-Lyme
Staffordshire
ST5 0QP

Monday to Saturday
10am to 5.30pm

 

Jubilee2
Brunswick Street
Newcastle-under-Lyme
Staffordshire
ST5 1HG

Monday to Friday
6.30am to 10pm
weekends
8am to 8pm

 

 


Last updated 2 January 2020

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