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Contact Us

Contact the Council by telephone

You can call us Monday to Friday between 8.30am and 5pm. The Council is closed on Saturdays and Sundays.

The main telephone number is 01782 717717.

There are answerphone facilities available outside of these hours if you wish to leave a message.

Out of hours emergency calls: 01782 615599.

Contact the Council online, by e-mail or fax

The contact centre e-mail address is customerservices@newcastle-staffs.gov.uk

The Council fax number is 01782 711032.

You can contact the Council online using our enquiry form.

Please also see how to ‘Have Your Say' where details of all Council consultations will be held.

Contact the Council by post

The full address is:-

Newcastle-under-Lyme Borough Council
Civic Offices
Merrial Street
Newcastle-under-Lyme
Staffs
ST5 2AG

How To Get To Newcastle-under-Lyme

By Road

From North – at junction 16 of the M6, turn left on to A500 southbound. Leave A500 at junction with A34 signposted Newcastle. Remain on A34 (southbound) to Newcastle town centre.

From South – at Junction 15 of M6, turn left at 1st roundabout towards Clayton/Newcastle. Holiday Inn Hotel on left. Across next roundabout, through traffic lights. Go straight on at next roundabout (this is the A519).

By Rail

The nearest major railway station is Stoke-on Trent where you can have direct links to Birmingham and Manchester railway stations.

Kidsgrove Station sits within the Borough and there are many services to Manchester, Birmingham, London, Crewe and many more.

When You Get To Newcastle-under-Lyme

You will need a Map of Newcastle-under-Lyme Town Centre (PDF 260kb)
 

Location and opening times of Council properties

Please note that after Friday 24 March Council payments can no longer be made at the Guildhall or at Kidsgrove Customer Service Centre, follow this link to make payments online .

Key Council Building Addresses

Building name and address Opening hours Service areas

Civic Offices
Merrial Street
Newcastle-under-Lyme
Staffs
ST5 2AG

Monday to Friday
9am to 5pm

Specialist advice or information by prior appointment

Guildhall Customer Service Centre
High Street
Newcastle-under-Lyme
Staffs
ST5 1PW

Monday to Friday
9am to 5pm

  • Council Tax and benefits enquiries
  • First Potteries bus tickets
  • Blue Badge applications
  • Parking Permits
  • Planning information
  • Waste and recycling advice
  • Land charges searches
  • Environmental health services

Kidsgrove Customer Service Centre
Town Hall
Kidsgrove
Stoke-on-Trent
ST7 4EL

Monday to Friday
9am to 1pm
2pm to 5pm

  • Council Tax and benefits enquiries
  • First Potteries bus tickets
  • Blue Badge applications
  • Planning information
  • Waste and recycling advice
  • Land charges searches
  • Environmental health services
  • Registration of births

Madeley Centre
New Road
Madeley
Newcastle-under-Lyme
Staffs
CW3 9DN

Upcoming Opening Times

Thursday 19th January 2017 – 9.30am to 4.30pm

Thursday 2nd February 2017 – 9.30am to 4.30pm

Thursday 16th February 2017 – 9.30am to 4.30pm

Thursday 2nd March 2017 – 9.30am to 4.30pm

Thursday 16th March 2017 – 9.30am to 4.30pm

Thursday 30th March 2017 – 9.30am to 4.30pm

  • Council Tax and benefits enquiries
  • Blue Badge applications
  • Senior Railcards
  • Planning information
  • Waste and recycling advice
  • Land charges searches
  • Environmental health services

Borough Council Depot
Knutton Lane
Newcastle-under-Lyme
Staffs
ST5 2SL

  Operational services (inc. refuse fleet, street cleansing, pest control, garage workshops)

Brampton Museum and Art Gallery
Brampton Park
Newcastle-under-Lyme
Staffs
ST5 0QP

Monday to Saturday
10am to 5.30pm

 

Jubilee2
Nelson Place
Newcastle-under-Lyme
Staffs
ST5 1HG

Monday to Friday
6.30am to 10pm
weekends
8am to 8pm

 

Kidsgrove Sports Centre
Fourth Avenue
Kidsgrove
Stoke-on-Trent
ST7 1DR

Swimming
Monday to Friday - 9am to 8pm
weekends - 10am to 4pm
Health Suite
Monday to Friday - 10am to 10pm
weekends - 10am to 4.45pm
Gym
Monday to Friday 7.30am to 10pm
weekends - 8.15am to 4.45pm

 

 

 
 
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