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How to Get Assistance - Coronavirus

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High Risk Patients

If you've received a letter from the NHS identifying you as being on the High Risk Shielded Patients Coronavirus (COVID-19) list, you should contact the NHS for any urgent assistance you require:

Website: www.gov.uk/coronavirus-extremely-vulnerable

Call: 0800 028 8327

Please note - this service is only for people that have already received a letter from the NHS.

Help for the elderly or those with serious health conditions 

Staffordshire County Council are offering assistance to other vulnerable residents.  If you are over 70, have a serious health condition, have no alternative family or friends to offer support and require urgent assistance with personal care or obtaining food or medicine, you should contact the Staffordshire Cares team:

Email: staffordshirecares@staffordshire.gov.uk

Call: 0300 111 8050

Monday to Friday, 9am to 5pm.  Calls outside of these hours will be dealt with by an emergency team.

Help for other vulnerable people

If you require any other kind of help, Newcastle-under-Lyme Borough Council has teamed up with Realise Charity to offer assistance.  This could be help with getting shopping, walking your dog or even being put in touch with local community groups or someone to talk to.  To contact the Realise team:

Website: Realise Foundation - Individuals Requiring Assistance

Call: 01782 742800

Monday to Friday - 9am to 5pm. 

Calls outside of these hours will be dealt with as soon as possible.


Last updated 12 May 2020

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