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Coronavirus - Assistance for Residents

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FAQs on the lockdown rules (pdf, 418kb - opens in a new window) 

Test and Trace Self-Isolation Payments

From 28 September 2020 it was made illegal for any UK resident to leave their home if:

  • They had tested positive for COVID-19; or
  • They had been contacted by the NHS Test and Trace Service and told to self-isolate

For some people this may mean they are unable to go to work and will lose pay.  For those who find themselves in this situation, the Government has introduced a support payment scheme to help out whilst self-isolating.

To validate your bank account details, we need to share relevant information you've given us with TransUnion. This will be used to ensure your support payment is paid to the correct bank account and to help prevent fraudulent use of support payments.

This is not a credit check and won't impact your credit rating.

For more information on how TransUnion may use your data, please visit https://www.transunion.co.uk/legal-information/privacy-centre.

This scheme is being administered locally by Newcastle-under-Lyme Borough Council and more information, including how to make a claim, is available here:

Test and Trace Self-Isolation Support Payment


Local Testing Centres

COVID-19 Testing is available in Newcastle at Local Testing Centres

Residents can book a COVID-19 test if they have symptoms of the virus, even mild ones, at either of the local walk-through testing sites.  

Anyone with a high temperature, new persistent cough or loss of taste or smell can book a test at www.nhs.uk/coronavirus or by telephoning 119.

Ryecroft is not a drive-through site, it’s accessible without a car.

Keele is also walk-though and parking is available on campus.

If you don’t have symptoms but live in Newcastle-under-Lyme where coronavirus cases are high, you can book a rapid results test at a community site.

These allow you to get a test and results within an hour and are available at Bradwell Lodge Community Centre (ST5 8PS) from 9am to 4.30pm until 12 January 2021.

180 places are available each day, but must be booked in advance here: https://buff.ly/3kUgtng

Those being tested will need to follow social distancing guidance and wear a face covering.


High Risk Patients

If you've received a letter from the NHS identifying you, or your child, as being clinically extremely vulnerable to coronavirus, you should register to:-

  • get access to priority supermarket deliveries
  • ask for someone to contact you about any local support that’s available
  • update your details - for example, your address

Website: www.gov.uk/coronavirus-extremely-vulnerable

Call: 0800 028 8327

Please note - this service is only for people that have already received a letter from the NHS.


Help for the elderly or those with serious health conditions 

Staffordshire County Council are offering assistance to other vulnerable residents.  If you are over 70, have a serious health condition, have no alternative family or friends to offer support and require urgent assistance with personal care or obtaining food or medicine, you should contact the Staffordshire Cares team:

Email: staffordshirecares@staffordshire.gov.uk

Call: 0300 111 8050

Monday to Friday, 9am to 5pm.  Calls outside of these hours will be dealt with by an emergency team.


Help for other vulnerable people

If you require any other kind of help, Newcastle-under-Lyme Borough Council has teamed up with Realise Charity to offer assistance.  This could be help with getting shopping, walking your dog or even being put in touch with local community groups or someone to talk to.  To contact the Realise team:

Website: Realise Foundation - Individuals Requiring Assistance

Call: 01782 717717

Monday to Friday - 9am to 5pm. 

Calls outside of these hours will be dealt with as soon as possible.


Last updated 6 January 2021

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