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Coronavirus (COVID-19) Information

Banner text reads Stay Alert, Control the Virus, Save Lives

Shop Local Business Directory

Across the Borough local businesses have been doing everything they can to survive during the COVID 19 crisis, they are adapting their services to make sure that both their employees and customers stay safe and enjoy their shopping experience. this directory will help you find out which of your local businesses are open and how they are meeting new safety requirements.

Business Support 

Please use these links for specific guidance about your business and the coronavirus outbreak:

Coronavirus - Business advice

Staffordshire Chambers of Commerce - Coronavirus toolkit

Business Recovery information

Keeping workers and clients safe during COVID-19 in close contact services​


Small Business Rate Relief

The Council will shortly be issuing revised Business Rates bills for any businesses that are affected by the recent changes to Small Business Rate Relief scheme. 

You do not need to do anything regarding these changes - all qualifying businesses will be re-billed as soon as possible.  If you have any queries regarding your revised bill once you have received it, please complete our online enquiry form.


Help and support if you are at risk of redundancy:

Your Business

The Redundancy and Recruitment Service – co-ordinated and quick-response job-matching service. Are your staff at risk of redundancy because of Covid-19?

Coronavirus is the economic crisis no business could have seen coming. Having to lose much-valued staff can be heart-breaking, and you’ll want to give them the best support you can to support their transition into new work and careers.

The co-ordinated and quick response Redundancy and Recruitment Triage Service is offered free of charge to all Stoke-on-Trent or Staffordshire businesses who need to restructure, and to individuals at risk of or have been made redundant.

Delivered by the National Careers Service, the new service offers professional, bespoke support free of charge to your business.

The following bespoke support is available to get your people into work as quickly as possible:

  • A bespoke plan to help you access the support they need
  • Support and advice to explore the current jobs market, including those jobs in high-demand sectors
  • Understand people’s skills and qualities, with particular attention to their transferable skills and how they match to new roles
  • Guidance and one-to –one  support to individuals to develop effected and tailored CVs to the role they want
  • Preparation and practice for interviews
  • Guidance about how to find and apply for jobs in a digital world – including using LinkedIN and social media

 The service is entirely confidential and supported by qualified careers advisors.

If you are a business looking to support your staff transition into new work, contact the National Careers Service on 07879 603635 or find out more here.


For general guidance and links to further information on redundancy for both employers and employees, you can read the DWP Factsheet on Redundancy.


Did you know? The government has recently announced that businesses can claim a £1,000 bonus if furloughed staff are brought back to work and employed through to January, a VAT reduction and other measures.


Or You... 

The Redundancy and Recruitment Triage Service - help to get back into work – fast

If you’re at risk of, or have been made redundant as a result of Covid-19, you may not know that many businesses are recruiting right now because of a huge uptake in business through the pandemic.

Now a new co-ordinated and quick-response and free service is ready and waiting to get back into work as quickly as possible.

Run by the National Careers Service on behalf of the local enterprise partnership, the Redundancy and Recruitment Triage Service can help you make decisions for your future and get where you want to be with tailored support and advice to your needs.

Qualified careers advisors are on hand to help you identify your transferable skills and qualities, and find and apply for work that’s right for you. The service can also lead the way in tailoring your CV and preparing you for interviews - all to give you the best chance of success. It’s a whole package of support built around you needs, including:

  • Support to explore and decide what you want to do next – either learning, training or work.
  • Help to pin down your transferable skills and qualities and see how that matches to new jobs
  • Help to explore the current jobs market, including identifying those jobs in high-demand sectors that match your skills and experience
  • Help to write effective and tailored CVs to suit the job you want
  • Help to prepare and practice for interviews
  • Help to find and apply for jobs in a digital world – including using LinkedIN and social media

It’s an entirely free and confidential service delivered by qualified careers advisors from the National Careers Service.

If you’re at risk, or have been made redundant, contact the Redundancy and Recruitment Triage Service today to get back into work now on 0121 296 5550 or email ncswmenquieries@prospects.co.uk .


Do you want to set-up your own business? Is now the right time to set up your own business?

If you’ve got a great business idea and the impact of Covid-19 has just given you the push you need to start thinking about working for yourself, now’s the time.

Many businesses are booming and with the right support your new business could too.  The new Start-Up Programme, which is delivered by the Staffordshire Chamber of Commerce  on behalf of Staffordshire County Council, is an online programme of mentoring, workshops and support to not only learn the basics you need, but also know how to identify and prepare for any future economic shocks – like Covid-19.

Find out more now and apply now – places limited.



Coronavirus Community Support

We have a caring community in the Borough and as the COVID-19 (coronavirus) causes more people to stay at home, people naturally want to help and support others.

Local voluntary and community groups are there to help people in need, already supporting older members of the community through groups and activities. With the need to self-isolate and because many of these groups and activities rely on very active volunteers who are over 70, many activities are being suspended. However, organisations and groups are working to continue to support residents at home, for example through telephone befriending, delivering meals and delivering shopping.

You too can help by registering yourself to offer community support .


Coronavirus: How to help safely

How to help safely advice from GOV.UK


Help your neighbours

People who are self-isolating are most likely to need help at a local level and being a good neighbour can help meet these needs. Some of us may know our neighbours and will already be supporting them.

Those of us who don’t know our neighbours can offer support by filling in a viral kindness card and dropping it through a neighbour’s letterbox. These are the cards that have been shared on social media. Leave your details and offer help with doing some shopping, posting letters, picking up urgent supplies or simply making a friendly phone call.

Read tips on being a good neighbour on Support Staffordshire's website 


Newcastle in Bloom Notice

Sadly the Heart of England in Bloom campaign has been suspended for 2020 and, as no judging will take place, we have decided to postpone many of our community projects until next year, which includes all local ‘bloom’ competitions.

More information Newcastle in Bloom


Borough Council Services Affected by impact of the coronavirus outbreak:

  • Recycling and Waste

Information about recycling, food waste, household rubbish and garden waste subscription services

Collections of household waste, recycling and the garden waste service are operating as normal.  The food waste collection service is currently suspended to focus resources on making the collection operation safe for staff, and the implementation of the new recycling service.  Weekly collections of food waste restart in the first week of August, with the green caddies being collected alongside household rubbish bins one week and recycling bins the next.

The Household Waste and Recycling Centre operated by the County Council at Leycett is open, but with slightly revised arrangements because of the coronavirus requirements: See their web site for more information.

Commercial Waste

The Borough Council offers a friendly, flexible and competitive collection service for the waste your business generates. We offer a range of container sizes from wheelie bins and pre-paid sacks for small amounts to full-size containers for larger volumes. Follow this link for more information.


  • Bereavement Services

Newcastle Bereavement Services COVID-19 Statement 


  • Environment

We are currently suspending any home visits including pest control and stray dog collections by our dog wardens until further notice. Apologies for any inconvenience this may cause.

The Dog Warden Service

Stray and Lost Dogs

Pest Control


  • Planning

Planning Services COVID-19 Statement


  • Housing

In line with the Government guidance we will not be carrying out routine visits at this time but we can still offer advice by telephone or e-mail and are contactable through the on-line forms.

Housing Services

Empty Homes

Houses in Multiple Occupation

Private Rented Accommodation

Guidance for landlords, tenants and local authorities in the private and social rented sectors in the context of Coronavirus (COVID-19). GOV.UK website


  • Leisure

Brampton Museum and Jubilee2 are closed until further notice Coronavirus - Jubilee2 advice for customers.

See our webpage J2 Active at Home we offer advice during this difficult time being active at home can help to maintain physical health, mental health wellbeing and manage stress and anxiety.

Regardless of your club’s size and sport, we have all been affected by the coronavirus pandemic. Specific information on funding opportunities is available for clubs to apply for as well as guidance documents to help. - Sports Club Support during COVID-19 Pandemic 

Although Brampton Museum is closed due to covid-19 (‘coronavirus’) our website offers information about art and history activities - Art online  History and Heritage online


  • Car Parks

Newcastle Town Centre Car Park Map

  • Play Areas

play areas re-opening advice

  • Closures

Castle House and Kidsgrove Customer Service Centre are closed to the public until further notice.

Staffordshire County Council have closed visitor centres, toilets, cafes at Staffordshire’s country parks this includes Apedale Country Park and Bateswood Nature Reserve. 

This does not affect access to the parks for exercise. 


Last updated 1st September 2020

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