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Have Your Say - Public Consultation

Newcastle-under-Lyme Borough Council is committed to consulting local people on local issues, on the work that we do, and the priorities and aspirations for the Borough.

What is consultation?

Consultation is a process of dialogue leading to a decision. Consultation involves seeking opinions on options before decisions are reached, seeking to increase the involvement of local people, communities, businesses and the voluntary sector in important decisions that may impact on them. The main aim of consultation is to listen to and learn from local people and communities.

Public participation is a statutory requirement but it is also more than that. It has become an integral part of the Council’s everyday functioning which aims to provide services which are more responsive to people’s needs and to also promote a democratic process which encourages local people to have an influence in matters that concern them directly.

The Council's research team carries out a range of consultation work both corporately and also on behalf of individual service areas. Consultation is carried out using quantitative and qualitative methods, including the Council’s e-Panel and focus groups.

Ongoing surveys

Satisfaction with council services surveys

The following surveys are ongoing. We will publish the results from these surveys via this page.

Satisfaction with Recycling Services. ‘The recycling service collects materials weekly and in separate boxes in order to maximise both the amounts collected and the value of it.  This income subsidises other services and protects budgets for other Council services.  Councils who collect recyclable materials in wheelie bins pay companies to take it away and find uses for it.  Collecting separately means this council gets an income instead.  The service has experienced a number of problems recently in recovering from bad weather slowly and struggling when high volumes of material are put out by residents.  The Council is looking for ways to improve the service and it would greatly value your feedback as it looks for ways to make the service more effective.’ Please follow this link to have your say. | Results to date (added 22 August)

Satisfaction with Streetscene Operations. Please follow this link to have your say.  

Satisfaction with Customer Services. Please follow this link to have your say.

Satisfaction with Planning Services.  Please follow this link to have your say.

Satisfaction with Revenues and Benefits.  Please follow this link to have your say.

Surveys with set closing dates

Future uses for the Guildhall

The Council is continuing to work with various organisations to explore options for the future use of the Guildhall. Newcastle Business Improvement District, Support Staffordshire, The Friends of the Guildhall, The Philip Astley Project, Business Enterprise Support and Keele University Students’ Union are all interested in providing their services in the building.

This iconic and much loved Grade II listed building has had many uses over the years, latterly as the home of the Council’s customer services function which has recently relocated to Castle House. The Guildhall has served the Council and residents very well over a long period of time and has a firm place in the hearts and memories of Newcastle residents. It is our aim that it should continue to do so in the future.

Please take five minutes to have your say on what you think the Guildhall should be used for in future.  This survey will remain open until Friday, 28 September 2018.

Air Quality Management Areas

The Council is working with partners to explore ways that air quality can be improved across the borough, and would like your views on its Air Quality Action Plan. Comments are currently being invited on the action plan measures detailed which are designed to improve air quality within the four areas currently declared as Air Quality Management Areas’ within the borough.  Note that all links for this survey will open in new windows - this should help in case you need to have any of the documents open at the same time as the survey.

Non Technical Summary of proposed air quality improvement measures for Kidsgrove AQMA (PDF 1.16mb) The non-technical DRAFT AQAP summary for Kidsgrove AQMA gives an overview of the current air quality situation and the draft proposals to improve air quality and bring about sustained compliance with the NO2 annual mean air quality objective.

Non Technical Summary of proposed air quality improvement measures for Newcastle under Lyme Town Centre AQMA (PDF 1.16mb) The non-technical DRAFT AQAP summary for Newcastle Town Centre AQMA gives an overview of the current air quality situation and the draft proposals to improve air quality and bring about sustained compliance with the NO2 annual mean air quality objective.

Non Technical Summary of proposed air quality improvement measures for May Bank, Wolstanton and Porthill AQMA (PDF 1.16mb) The non-technical DRAFT AQAP summary for the May Bank, Wolstanton and Porthill AQMA gives an overview of the current air quality situation and the draft proposals to improve air quality and bring about sustained compliance with the NO2 annual mean air quality objective.

Non Technical Summary of proposed air quality improvement measures for Little Madeley AQMA (PDF 1.16mb) The non-technical DRAFT AQAP summary for the Little Madeley AQMA gives an overview of the current air quality situation and the draft proposals to improve air quality and bring about sustained compliance with the NO2 annual mean air quality objective.

Please look at our Air Quality summary and Draft Quality Action Plan 2018-2023 (PDF, 1.0mb) for further information to help with completing the survey, which should take around five minutes to complete. The plan contains a range of proposals and measures aimed at improving air quality throughout the borough, and has specific proposals for the four above areas. This document also details the proposed Borough-wide measures. 

The period of consultation runs from Monday, 3 September to Monday, 21 October 2018.

External consultations

**None currently open.

 

Re-launch of the Council's e-panel

We have re-launched our e-panel and are looking for residents who are interested in having their say on council services to join.  If you wish to become a member then please follow this link to register - a process that should take around one minute.  You will then be notified of council consultations and surveys when they are published and invited to have your say. There is no obligation to complete all surveys that you are notified of and you can respond to whichever surveys interest you the most.  If you registered after June 2018 and have received notifications of new surveys - or if you responded to an email asking if you wished to continue on the panel - then there is no need to re-register.

If you have any questions or comments about the consultation process, please contact our research team via surveys@newcastle-staffs.gov.uk.  For any questions or comments about individual consultations / surveys, please use the links provided above.


Last updated 25 September 2018

 
 
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