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Have Your Say - Public Consultation

Newcastle-under-Lyme Borough Council is committed to consulting local people on local issues, on the work that we do, and the priorities and aspirations for the borough.

What is consultation?

Consultation is a process of dialogue leading to a decision. Consultation involves seeking opinions on options before decisions are reached, seeking to increase the involvement of local people, communities, businesses and the voluntary sector in important decisions that may impact on them. The main aim of consultation is to listen to and learn from local people and communities.

Public participation is a statutory requirement but it is also more than that. It has become an integral part of the Council’s everyday functioning which aims to provide services which are more responsive to people’s needs and to also promote a democratic process which encourages local people to have an influence in matters that concern them directly.

The Council's research team carries out a range of consultation work both corporately and also on behalf of individual service areas. Consultation is carried out using quantitative and qualitative methods, including the Council’s e-Panel and focus groups.

Ongoing surveys

Satisfaction with council services surveys

Recycling Services

Streetscene Operations  

Environmental Services

Planning Services

Revenues and Benefits

Housing Services

Surveys with set closing dates 

Air Quality

Stoke-on-Trent City Council, Newcastle-under-Lyme Borough Council and Staffordshire County Council have launched an online survey to seek people’s views on local air pollution so they can understand what support the community needs from the councils.

Link to information about Air Quality and the Survey  

Joint Allocations Policy

Newcastle-under-Lyme Borough Council has a Housing Register for applicants requiring social housing accommodation in the borough. The register is operated by Newcastle Housing Advice (NHA) on behalf of the Council. The Housing Allocations Policy provides detail of who is eligible to join the register and how we prioritise rehousing people in the greatest housing need.

We are now reviewing the Housing Allocations Policy in collaboration with the local social housing landlords and taking into account changes to the new duties to homeless households brought in by the Homelessness Reduction Act 2017.  Please read our draft policy (pdf, 1.0mb) - and then we would be grateful if you could take five minutes to have your say on this policy by Sunday, 8 March 2020.  If you wish to discuss any of the changes in more detail please do not hesitate to contact a member of the Housing Strategy Team on 01782 742468 or email HousingMailbox@newcastle-staffs.gov.uk 

Recent results / feedback

 Results from the 2018-19 Streetscene survey | Results from the 2018-19 Recycling and Waste Survey  | Press release about support for Newcastle town centre featuring feedback from the 2019 Newcastle Market survey

The Council's e-panel

We are always looking for more residents who are interested in having their say on council services to join our e-panel.  If you wish to become a member then please follow this link to register - a process that should take around one minute.  You will then be told about council consultations and surveys when they are published and invited to have your say. There is no obligation to complete all surveys, you can answer whichever surveys interest you the most.

If you have any questions or comments about the consultation process, please contact our research team via surveys@newcastle-staffs.gov.uk.  For any questions or comments about individual consultations / surveys, please use the links provided above.


Last updated 26 February 2020

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