Newcastle-under-Lyme Borough Council is committed to consulting local people on local issues, on the work that we do, and the priorities and aspirations for the Borough.
What is consultation?
Consultation is a process of dialogue leading to a decision. Consultation involves seeking opinions on options before decisions are reached, seeking to increase the involvement of local people, communities, businesses and the voluntary sector in important decisions that may impact on them. The main aim of consultation is to listen to and learn from local people and communities.
Public participation is a statutory requirement but it is also more than that. It has become an integral part of the Council’s everyday functioning which aims to provide services which are more responsive to people’s needs and to also promote a democratic process which encourages local people to have an influence in matters that concern them directly.
The Council's research team carries out a range of consultation work both corporately and also on behalf of individual service areas. Consultation is carried out using quantitative and qualitative methods, including the Council’s e-Panel and focus groups.
Satisfaction with council services surveys
The following surveys are ongoing. We will publish the results from these surveys via this page.
Satisfaction with Recycling Services.
‘The recycling service collects materials weekly and in separate boxes in order to maximise both the amounts collected and the value of it. This income subsidises other services and protects budgets for other Council services. Councils who collect recyclable materials in wheelie bins pay companies to take it away and find uses for it. Collecting separately means this council gets an income instead. The service has experienced a number of problems recently in recovering from bad weather slowly and struggling when high volumes of material are put out by residents. The Council is looking for ways to improve the service and it would greatly value your feedback as it looks for ways to make the service more effective.’ Please follow this link to have your say. | Results to date (added 22 August 2018) | Press release about the future of the service from 10 September 2018
Satisfaction with Streetscene Operations. Please follow this link to have your say.
Satisfaction with Customer Services. Please follow this link to have your say.
Satisfaction with Planning Services. Please follow this link to have your say.
Satisfaction with Revenues and Benefits. Please follow this link to have your say.
Satisfaction with Housing Services. Please follow this link to have your say.
Surveys with set closing dates
Public Spaces Protection Order
We are seeking your views on whether we should introduce Public Spaces Protection Orders in Newcastle Town Centre (pdf 830kb) and Queen Elizabeth Park (pdf 705kb). Please take five minutes to have your say by Friday, 22 March 2019.
Housing Allocation Policy
Homesdirect is the Housing Register, operated by Newcastle Housing Advice (NHA) on behalf of the Council. The Housing Allocations Policy prioritises rehousing people in the greatest housing need. We are now reviewing the Housing Allocations Policy due to changes to the new duties to homeless households brought in by the Homelessness Reduction Act 2017.
The changes to the Council’s allocation’s policy have been developed with regard to these new duties and have also been influenced by the desire to ensure that applicants on the Council’s housing register are given priority and appropriate information to enable the Council to help make the most effective use of social housing stock.
Download the Council’s Draft Housing Allocation Policy (pdf 456KB - this will open in a new window so that you can keep it open while completing the survey.)
The Council is inviting comments on the changes being proposed with a consultation that runs from 18 March to 28 April 2019. Please have your say by completing the survey. If you wish to discuss any of the changes in more detail please do not hesitate to contact a member of the Housing Strategy Team on 01782 742468 or email HousingMailbox@newcastle-staffs.gov.uk
Recent results / feedback
Press release regarding the 2018 PSPO survey | Press release regarding the 2018 Recycling service survey | Results from the 2018 Guildhall survey | Press release following the 2018 Guildhall survey | Press release about support for Newcastle town centre featuring feedback from the 2019 Newcastle Market survey
Re-launch of the Council's e-panel
We have re-launched our e-panel and are looking for residents who are interested in having their say on council services to join. If you wish to become a member then please follow this link to register - a process that should take around one minute. You will then be notified of council consultations and surveys when they are published and invited to have your say. There is no obligation to complete all surveys that you are told of and you can respond to whichever surveys interest you the most. If you registered after June 2018 and have received details of new surveys - or if you responded to an email asking if you wished to continue on the panel - then there is no need to re-register.
If you have any questions or comments about the consultation process, please contact our research team via firstname.lastname@example.org. For any questions or comments about individual consultations / surveys, please use the links provided above.
Last updated 18 March 2019