We will collect your recycling and waste containers from the boundary of your property (or from an agreed collection point) on your scheduled collection day between 6am and 6pm. If your recycling or waste has not been collected by 6pm and you think it has been missed, you can follow this link to complete an online form or call us on 01782 717717 on the next working day. The table below shows you when to report the missed collection and when we will return:
|Scheduled collection day||Reporting day for missed collection||Day by which we will return before 6pm|
If your waste, garden waste or recycling has not been taken because of householder error (for example wrong materials, contamination, not presented by 6am or presented at the wrong location) then we will be unable to make a return visit. Please ensure it is presented correctly on your next scheduled collection day.