Nappies, incontinence pads, sanitary waste
Cans, tins, foil and aerosols
Polystyrene, plastic tubs, trays, pots, bags and Tetra Pak
Plastic bottles, card, glass bottles and jars
Empty stoma and urine bags
Paper, small appliances, batteries, textiles, food waste
Your wheelie bin is emptied fortnightly and is for materials that cannot be recycled. Please do not use it for recyclable items or food waste.
Getting your bin emptied
Please place your bin at the kerbside by 6am on the morning of collection, and bring it back onto your property as soon as possible after it has been emptied.
Our standard rubbish bin is a 180 litre wheelie bin. The bin is the property of the Council, and you need to keep it safely and where it does not cause problems for other residents between collections. If you do not need a bin this big, or find it difficult to store, a smaller 140 litre bin is available upon request - please contact us (link to new/replacement container order)
Households with six or more permanent residents can request a larger bin, but will need to provide further information. Please note that an application form must be completed. Please contact us.
If we deem your property unsuitable for a wheelie bin, perhaps because of steps from the pavement, we will give you black sacks for your rubbish. We will provide you with two black sacks every fortnight, which you must use, and are the equivalent of a standard rubbish bin.
If you would like to ask for a different sized bin, please fill in this form or call us on 01782 717717 - or you can visit us in Castle House, Barracks Road (Newcastle town centre) or in the Town Hall (Kidsgrove).
We only collect rubbish which is in your bin. Extra rubbish in bags or boxes will not be taken, and may lead to enforcement action if it is seen as fly tipping. If you recycle all your cans, tins, foil, aerosols, plastic bottles, glass bottles and jars, cardboard, paper, small electrical appliances, textiles, clothing, waste food and garden waste you will usually find that your rubbish fits into your bin. Anything which doesn't fit in is your responsibility to dispose of, and the Household Waste and Recycling Centre is a convenient place to do this.
lost or stolen bins
Please keep your bins within your property boundary between collections. If your bin is lost or stolen you need to order a replacement as soon as possible. We make a charge of £25 to replace lost or stolen bins. Household rubbish must be presented in a wheelie bin supplied by the Borough Council, unless we have identified your property as unsuitable for a wheelie bin, and provide you with sacks with our logo on instead for household rubbish.’ Please make a second new heading ‘Damaged bins or bins which fall into the freighter during emptying’ with the text ‘If your bin is too damaged to empty, or falls into the collections freighter while we are emptying it, our crews will already have reported the problem and ordered you a replacement. If the bin is a garden waste bin, a new collection sticker will have been ordered for you, and will be sent by post within 10 working days.
The Council does not provide a service which collects waste which is defined as ‘healthcare or clinical’ waste – essentially infectious rather than ‘unpleasant’ or ‘offensive’ waste. If you need this type of waste collecting, the service will be provided via your GP surgery. The Council will provide extra refuse capacity if you have a health problem which generates extra waste such as incontinence pads, stoma bags, home dialysis waste, however we may need to ask you detailed questions in order to provide the best collection arrangements.
What happens to my non-recyclable household waste?
Your household waste is taken to the Energy from Waste plant on Campbell Road, Stoke-on-Trent. It is burnt to produce electricity and provides power for up to 33,000 homes in Newcastle-under-Lyme and Stoke-on-Trent
Last updated 19 September 2019