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Pest Control

The Council’s pest control team can offer a range of professional services to homes and businesses within the borough.  If you would like further information, or to request our help, contact us by calling 01782 717717 during office hours.

You can use our online report form, however, your request will not be recorded until a customer services team member has been able to contact you and confirm your chosen payment arrangements.

Services we provide

The most common pests we treat are wasps, ants, fleas, rats and mice, but we can also treat bedbugs, cockroaches and ticks. We also offer help with squirrels, moles, rabbits and mink.

Charges for Pest Control Services 2019-20
  Pay within 14 days of request Payment after 14 days / Payment on Invoice
Telephone advice from Pest Control Officer £10 Not Available
Advice visit (no treatment) £47 £67
Rats (up to four visits)  £47 £67
Mice (up to three visits)



Insects, such as wasps, bees, fleas, ants, bedbugs (single visit)

£73 £93

For our full price list please see the additional information in the useful documents part of this page.

Providing Advice

We will continue to provide a range of free information and advice on our website, based on the questions we regularly receive.  However, if you need technical advice from a pest control officer - for example about how to tackle a pest control problem yourself, we make a charge of £10 for telephone advice or £47 it you want them to visit and provide advice face-to-face.  Please note we are unable offer an opinion on the work of another pest control contractor.  For advice of this nature you should contact their trade association, if they are a member, or call the Citizens Advice consumer helpline on 03454 04 05 06 

Our charges

Our lowest charges are available if you can pay when you request our help, or within 14 days of making your request.  For later payments we generally charge an administration fee (usually £20).  We would encourage you to pay by credit or debit card when you first contact us.  Certain services may not be provided until payment has been received. The pest control officer will give you a card confirming our charges and current ways to pay when they visit.  We are currently unable to offer a pay online option.

Payment options

Payments can be made by credit or debit cards over the telephone and face-to-face to our customer service teams.  Cheques can be posted to the Council - we cannot accept cash payments.  Follow this link for details of our customer service centres, opening hours and correspondence address.

Obligations to treat pests

The Council's pest control officers can help you if the problem is at your home or premises and you agree to pay or charges.  We’ll also investigate and take appropriate action if the problem is on land which the Council owns or manages.  If the problem is somewhere else - for example linked to a neighbour's property, you should first contact them.

If you are reporting a possible problem with rats at a neighbour’s property we’ll want to know the action you’ve taken so far to get things sorted.  We’ll contact your neighbours to offer advice and explain their obligations and options.  If problems continue the council has a variety of powers, but will require you to provide evidence, which could include attending a Magistrates court. The most effective way to solve problems is for neighbours to work together.

Rats may forage over a wide area so a number of properties may be affected.  Where the council uses enforcement powers it will ensure that all affected owners and occupiers take appropriate steps to control rats in their land and buildings.

Cancellation and refund policy

You have 14 days to cancel the service from the date you place your request. This can be done via email to customerservices@newcastle-staffs.gov.uk, telephone to 01782 717717 or by sending a cancellation email message using this link. If you make an appointment / requested a treatment for within the 14-day cancellation period, then this constitutes express consent to the service being provided within the cancellation period, and in consequence if we start providing the service and you then cancel, you will have to pay a reasonable amount (generally not less than £47) for the service provided through to the date of cancellation, and if the service has been provided in full, you may not be entitled to any refund at all of any money already paid.

We aim to process any refund within five working days of it being requested.  Refunds are generally returned to the payment card used.  Alternatively refunds can be made to a bank account.  We are unable to refund by cash or cheque.

Insect treatment guarantee

Pest control treatments do not always have immediate effect. The pest control service will use sufficient quantities of appropriate materials to ensure that the insect problem is successfully resolved.  If the client notifies the pest control team within one calendar month that the treatment has not been successful, pest control will make a single further visit (a ‘re-treatment’) at no extra cost.

This guarantee does not apply if:

  • The infestation is not the same as previously treated – for example a different colony of ants in a different part of the property
  • The client has not followed the pest control officer's advice – for example if they have washed away the chemicals used
  • Payment for the service has not been received

Rodent control visits

We will provide up to three visits to control mice and up to four visits to control rats. We aim to solve problems as quickly as we can and not every treatment will require the full number of visits. Extra visits require further payment.

We generally recommend 7-14 days between visits. We will close the request if we have not heard from you for three weeks, or once the request is more than 12 weeks old.  We do not credit unused visits.

Our waiting times

In most cases officers are able to visit within two working days. Often you do not need to be home when we attend. For example, we can treat most wasps nests from outside a property.  If the problem is inside, or you want to meet the officer, please provide a telephone number so that we can arrange a convenient time to visit.

How to request our help

To request our help please call 01782 717717.  If you live in an Aspire Housing property, need help at a business premises or are a landlord, we can offer additional services. Please see the links to the right of this page for further information.

Last updated 14 June 2019

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