Abuse comes in many forms and more than one type of abuse may be happening at the same time. We understand you might be worried about the consequences of reporting abuse, but the person concerned may not be able to report it themselves and could be relying on you to voice your concerns. We will make sure you are given help and advice throughout. Please do not assume that somebody else will recognise and report what you have seen or heard.
- Tel: 0345 604 2719. E-mail: firstname.lastname@example.org
- A trained member of staff will be available to help you between 8am - 5pm, Monday-Thursday (excluding Bank Holidays) and 8am - 4:30pm Fridays.
- To report a concern outside of these hours, please contact the Emergency Duty Service. Tel: 0345 6042886. Text: 0345 6042886
What happens next?
This will depend on the wishes of the person and the seriousness of the situation. In response to your call, trained staff will carry out a careful and sensitive enquiry in line with locally agreed procedures. Information and advice will be offered so that the person and their family can make an informed choice about any practical help they need or action they wish to take. If they are unable to make an informed choice, care will be taken to support and protect them and do what is best for them.
Can I remain anonymous?
You will be asked about your own details but as a member of the public, you can choose to remain anonymous.
What will happen after I've reported my concerns?
This will depend on the seriousness of the situation. In response to a call, trained staff will carry out a careful and sensitive enquiry in line with locally agreed procedures. The information provided will be discussed with other organisations including the police. Where you have reported a concern about a child or young person, the information will also become part of the child's electronic record. Meetings may be held to agree what will happen next. Information and advice will be offered so that choices can be made and help given.
Other sources of advice Staffordshire Police, non Emergency 101
Crimestoppers 0800 555 111
NSPCC Helpline 0808 800 5000
Action on Elder Abuse 0808 808 8141
Care Quality Commission (CQC) 03000 616 161
Last updated 27 September 2017