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General Information

General Information for the Cemeteries and Crematorium

Cemetery General Information

The Removal of Flowers

Following a burial, the floral tributes are left on the grave for two weeks, then they will be removed by cemetery staff.

Christmas wreaths may be placed in the cemeteries from 1 December and will remain until the first week of February.

The graves in the cemeteries are lawn graves and are turfed between nine and twelve months after a burial. Planting within the grave space area is not allowed as this will interfere with maintenance. This also includes the planting of trees and shrubs within the headborder.

Wheelchair Provision/Hearing Loop

There is a wheelchair at the Cemetery Office which is available to visitors, either for visiting purposes or during a burial service. Prior arrangements need to be made if the wheelchair is needed at any cemetery other than Keele. A portable hearing loop system is also available.

Bereavement Links 

At the Cemetery Office there is information and guidance available for any bereavement issues or concerns, including a wide range of organisations and services.

Charter For The Bereaved

The Borough Council’s Bereavement Services has achieved the Institute of Cemetery and Crematorium Management Charter status, and as a charter member we will comply with standards “to provide a service which meets the social, ethical and environmental needs of the community and offers choices which enable every individual to arrange a meaningful funeral”.

Copies of the Charter and Guiding Principles are available from the Cemetery Office.

Family History/Research Room

At Keele Cemetery there is a family history/research room with access to all records as well as maps and plans. An appointment must be made in advance and there is a charge for this service.

Keele Community Room

A community room is available at Keele Cemetery that can be hired for use for funeral/burial/memorial services, training schemes and meetings. An appointment must be made in advance and there is a charge for the hire of the room.

Private Land Burials

A factual information leaflet on burials in private land can be obtained from the Cemetery Office. Or you can contact The Natural Death Centre for information and advice; by telephone on 01962 712690 or in writing to The Natural Death Centre, In The Hill House, Watley Lane, Twyford, Winchester, SO21 1QX.

 

Crematorium General Information

The Removal of Flowers

Following a cremation service the floral tributes are left on the floral racks for one week, after which they will be removed by crematorium staff.

Wheelchair Provision/Hearing Loop

There is a wheelchair at the Crematorium Office which is available to visitors, either for visiting purposes or during a cremation service. A portable hearing loop system is also available.

Bereavement Links 

At the Crematorium Office there is information and guidance available for any bereavement issue or concern, including a wide range of useful organisations and services.

Charter For The Bereaved

The Borough Council’s Bereavement Services has achieved the Institute of Cemetery and Crematorium Management Charter status, and as a charter member we comply with standards “to provide a service which meets the social, ethical and environmental needs of the community and offers choices which enable every individual to arrange a meaningful funeral”.

Copies of the Charter and Guiding Principles are available from the Crematorium Office.

Family History/Research Room

At the Crematorium Office there is a room available with access to all of the cremation records, as well as maps and plans of the grounds. An appointment must be made in advance and there is a charge for this service.

Recycling of Metals

Since September 2006 the crematorium has recycled all metals following a cremation unless otherwise stated on the cremation application form.

Ashes into Glass

An information booklet and catalogue is available from the Crematorium Office.

The Crematorium Office

The Crematorium Office is open Monday – Friday from 8:30am – 4pm, except bank and public holidays.

The Crematorium Chapel

Newcastle Crematorium Chapel can be hired for use for funeral, burial or memo­rial services as well as for cremation services. There is a separate charge for the hire of the chapel if a cremation is not taking place.

The chapel is a large multi-denominational chapel built to seat 100 people.

A range of services can be requested; we have a CD player, an organ, and also a DVD player and TV screen. There is an additional fee for the use of the DVD player and TV screen.

The Book of Remembrance Chapel

The Book of Remembrance Chapel is open every day of the year; 9am – 4:30pm on a weekday and 10am – 4pm on a weekend and bank holidays.

Opening Times for Vehicle Access

The main gates to the crematorium are locked each evening, restricting vehicle access, but the grounds remain open for visiting; there will just be no access to the car park.

During the winter months (October – March) the main gates will be open 9am – 4:30pm, and during the summer months (April – September) the main gates will be open 9am – 7pm. 

 

The Grievance Procedure For All Complaints Regarding Bereavement Services:

We always aim to deliver a high standard of service, however events may happen, things may go wrong or be misinterpreted so we recognise the importance of taking these complaints seriously.

If you do have a complaint please take the following action:

  • Most problems can be solved informally by speaking directly with the cemetery staff. We treat all complaints equally, whether they are made verbally or in writing and will respond in writing within three working days.
  • If the complaint can’t be resolved within 20 working days, the person will be advised of the reasons in writing and will be offered the opportunity to involve the Customer Relations Officer and progress their complaint formally.
  • The Customer Relations Officer will investigate the complaint, consider the findings and make a decision about the outcome within 20 working days. If this is not possible, a response will be sent to inform you of what is being done to deal with the complaint and when you can expect the full reply.

There is also a five stage Charter Grievance Procedure which can be implemented, but our in-house procedure must be completed first. For details and a copy of the Charter Procedure please contact the Cemetery Office.


Last updated 15 August 2019

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