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Private Hire and Hackney Carriage Licences


Guidance has been created by the Staffordshire-wide Covid-19 Communications Cell to assist drivers with methods to continue to work safely during the pandemic period, to protect both themselves and their passengers

Updated 27 August 2020


All Hackney Carriage and Private Hire Vehicle Applications 

To submit a new or renewal application for a Hackney Carriage or Private Hire vehicle please complete your application via this link

It is very similar to many online booking/shopping forms where you have some mandatory questions and cannot progress unless you complete certain sections. The forms consists of the same questions currently requested on the paper application form. As part of the online application you will be required to submit scanned copies or clear images of the original documents, and make payment online with a debit or credit card. If you do not submit these then you will not be able to progress to the payment stage and your application will not be accepted.

Part of the application asks whether you have preferred times/days for the vehicle safety test. The tests are currently cancelled, and licences are being issued on the basis of the vehicle having a valid MOT, however please still provide this information as you will be required to send your vehicle in for a test once the measures are relaxed. 

For further information or to submit missing documents please email the Licensing Team

Renewal Driver Applications

The Council are only accepting applications to renew an existing Dual Hackney Carriage & Private Hire Drivers Licences via email to the Licensing Team. Unfortunately we will not be accepting applications from new drivers at this time.

In the email you must state the below information:

  • Name
  • Address
  • Date of birth
  • Current badge number
  • Current badge expiry date
  • Online DBS reference number or their reference for the DBS Update Service

You must also attach either scanned copies or clear images of the application form and original documents listed here. The maximum limit for incoming emails is 20Mb so please try and consolidate documents onto fewer attachments where possible. Failure to do so may mean your application is rejected.

Those applications that provide everything required will be contacted via telephone to make payment with a debit or credit card. Those unable to provide everything in one go will receive contact from the team explaining what is missing and what to do next, or rejecting the application resulting in the application having to be sent again.

Please do not email unless you have all of the required documentation

The Council Safeguarding Training has been suspended. This means applicants will not have to meet the Policy criteria of attending a course within the three months prior to their application. That said if they have completed the training then they should include the certificate, and if they haven’t they will be asked to when these interim measures come to an end.

The Disability Equality Training remains in place but is now a webinar rather than a face to face session. If you are booked onto a course due to take place in the coming months then you will be contacted by the course provider and asked to sign up to the webinar and will be expected to attend and provide a certificate along with your application. For further details please contact the course provider First Response Training.

As this is a quickly evolving situation it may be that processes change with little notice. We will endeavour to keep the webpage updated with the most current information available at all times.

Newcastle-under-Lyme Borough Council licences the following: - 


Last updated 27 August 2020

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