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How Your Rates Bill is Calculated

The rateable value of your business premises is set by the Valuation Office Agency. A full list of rateable values are available on the Valuation Office Agency website.

The VOA is contacting businesses to request rental information to support the next revaluation of business rates in England and Wales – Revaluation 2023.

If you receive a request please complete and submit your up-to-date details. It is important to provide this information to ensure business rates are fair and accurate. You can find more information at http://gov.uk/voa/revaluation2023.


We calculate and collect your business rates. Find out how business rate valuations are calculated.

You can get an indication of what your business rates might be. The results will be based on the information your provide.

Estimate your rates bill.

If you've been billed for business rates and don't think you are the person responsible for paying the bill please contact us.

Can I appeal against my property’s valuation?

The Valuation Office Agency (VOA) values all business properties for business rates.  The valuation is based on information the VOA holds about your property. You can view and update this information at gov.uk/voa/valuation.

You can contact the VOA at gov.uk/contact-voa. If you are unable to use the online service you can also contact the VOA on 03000 501 501


How to claim a refund

If you have overpaid your rates bill– please complete the form available here, and send to rates@newcastle-staffs.gov.uk


Last updated 15th June 2021

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